Opportunity brief
Qualys is hiring for the role of Technical Support Engineer!
Responsibilities of the Candidate:
- The Technical Support Engineer acts as the main point of contact regarding technical issues and will work directly with Development and QA teams to facilitate resolution.
Requirements:
- 1-2 years of experience in a technical support role.
- Unix/Linux experience in an enterprise environment.
- In-depth TCP/IP understanding.
- LAN/WAN infrastructures.
- Common OS services(IIS, BIND, Apache, AD, WINS, Samba, SSH).
- Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
- Windows Active Directory authentication and security.
- Knowledge of Samba/Active Directory integration, CIFS, DNS, ACL, server/client configuration.
- Outstanding troubleshooting and analytical skills.
- Excellent written and verbal communication skills.
- Splunk usage, including but not limited to log queries and report/dashboard generation. Bachelor of Science, preferably with a major in Computer Science or equivalent experience