Opportunity brief
Key responsibilities
Campaign creation & management
- Create, configure, and launch campaigns according to assigned specifications.
- Monitor live campaigns for performance and health; proactively identify and resolve issues.
- Make configuration adjustments and optimizations as required.
Data alignment & RAG
- Collect, clean, structure, and align client data for use in deployments.
- Build and maintain the RAG (retrieval-augmented generation) knowledge base — ingesting,
- structuring, and validating source content for accuracy and relevance.
Integration
- Build the integration sheet, mapping systems, fields, and data flows.
- Test integrations thoroughly across scenarios before go-live.
- Execute campaign and system integrations, connecting deployments to client systems and channels.
Onboarding
- Run basic client onboarding — setup, configuration walkthroughs, and initial enablement.
- Ensure clients can successfully use the deployed solution and reach initial value.
Documentation
- Produce and maintain accurate, complete client-facing and internal documentation — configuration records, integration specifications, runbooks, and onboarding materials.
- Keep documentation current as deployments evolve.
Monitoring & quality
- Test and quality-check every deployment before handoff.
- Track and reduce defects and rework; adhere consistently to delivery standards and SLAs.
Script Creation
- Create and configure call scripts, conversation flows based on the client requirements.