Opportunity brief
Roles:
- Make proactive outbound calls to Petfolk's existing customer database to generate repeat grooming bookings and reactivate inactive customers.
- Contact and convert new leads generated through social media advertisements, WhatsApp, website and other marketing campaigns.
- Handle incoming customer enquiries and convert them into confirmed grooming appointments.
- Consistently follow up with potential customers until bookings are confirmed or leads are closed.
- Explain Petfolk's grooming services, packages, pricing and promotional offers.
- Work with AI-assisted CRM, chatbots and automated follow-up systems to maximize conversions.
- Coordinate with grooming teams to schedule and confirm appointments.
- Maintain accurate customer records, call details, booking statuses and follow-up schedules.
- Achieve daily and monthly grooming booking, conversion and revenue targets.
- Submit daily performance reports covering outbound calls, leads contacted, bookings confirmed and revenue generated.
Primary Objective: Proactively generate grooming orders and revenue through outbound calling, existing customer reactivation, digital lead conversion, and consistent follow-up.