Responsibilities of the Candidate:

Manages inbound and outbound client communications, responding to inquiries and conduct follow‑up via assigned channel. Note this could be Voice, Email, or Chat.
Review, research, and resolve client issues by using the tools, resources, system navigation, product knowledge, and functionality provided to support first contact resolution, escalating complex matters as appropriate.
Accurately documents all interactions and uses multiple internal systems to support client needs.
401k Experience
Maintains knowledge of Paychex product and workflow while delivering a high-quality customer experience for clients, carriers, and internal partners.
Supports continuous improvement and professional development by identifying process enhancements, participating in training, and contributing to organizational initiatives.
Maintains a high level of Accuracy by ensuring close attention to detail and critical thinking applied throughout processing.
Partners with teams across Paychex by communicating professionally, supporting cross-functional coordination, and collaborating to meet shared goals and resolve client requests.
Handles sensitive client information with care by safeguarding personally identifiable information (PII) and protected health information (PHI) in accordance with applicable policies, procedures, and compliance requirements

Requirements: