Opportunity brief
Oracle is hiring for the role of Customer Service Coordinator!
Responsibilities of the Candidate:
- Responding promptly to helpdesk tickets via phone, email, or web-based channels
- Troubleshooting and resolving customer issues using established procedures and resources
- Documenting all customer interactions and resolutions in a ticketing system
- Escalating complex or unresolved issues to the appropriate technical teams and providing clear, concise case notes
- Assisting with onboarding and support for new/existing users
- Collaborating closely with team members to ensure timely and accurate issue resolutions
- Maintaining a high standard of customer service and professionalism in all interactions
Requirements:
- Career Level - IC0
- 0 to 2+ years of experience