About the role
About the Company
Nuetech Solar operates in the solar industry and is seeking a Customer Care Manager to strengthen the customer experience across its services. This role is suited to a customer-focused professional who can guide a team, resolve service concerns, and help customers receive timely and reliable support.
Responsibilities
- Lead day-to-day customer care operations and support the team in delivering courteous, consistent service.
- Oversee customer inquiries, complaints, and escalations, ensuring issues are investigated and resolved promptly.
- Monitor service quality and response performance, identify recurring concerns, and recommend process improvements.
- Coordinate with relevant internal teams to keep customers informed and move requests through to resolution.
- Maintain accurate records of customer interactions and share useful updates with stakeholders.
Requirements
- Three to five years of relevant professional experience in customer care, customer service, or a related function.
- Strong communication, team coordination, and problem-solving abilities.
- A customer-first approach, sound judgment when handling escalations, and the ability to manage competing priorities.
- Interest in supporting customers in the solar industry and contributing to a dependable service experience.
- Monthly compensation for this role is ₹30,000–₹35,000, depending on experience.