Opportunity brief
Novigo Integrated Services is actively hiring for the role of Non Tech Support - Voice / Blended!
About the Organization:
Novigo integrated services is offering an opportunity in customer-focused non-technical support, where clear communication and attentive service help create positive customer experiences. The organization values dependable support interactions, thoughtful customer handling, and effective resolution of customer concerns. This role offers candidates the opportunity to contribute to a collaborative service environment while supporting customers through voice and blended communication channels.
Roles and Responsibilities:
- Handle customer interactions through voice and blended support channels in a professional manner.
- Understand customer concerns and provide accurate assistance based on the nature of each interaction.
- Respond to customer questions, requests, and service-related issues with patience and clarity.
- Maintain a customer-focused approach throughout every interaction.
- Identify concerns that require additional attention and escalate issues through the appropriate process.
- Listen carefully to customers and capture relevant details from each conversation.
- Coordinate with internal teams when customer concerns require further review or resolution.
- Maintain clear and accurate records of customer interactions and issue outcomes.
- Support consistent service quality across voice and blended support processes.
Skills and Qualifications:
- Bring a customer-first approach through strong Customer Service and Customer Handling capabilities, helping ensure every interaction is respectful, responsive, and solution-oriented.
- Use Communication Skills and Active Listening to understand customer needs clearly, while applying Issue Escalation appropriately when concerns require additional support.
Job Summary:
This job opportunity with Novigo integrated services is designed for individuals who enjoy supporting customers and creating meaningful service experiences through voice and blended interactions. While the location has not been specified, the role offers Flexible Hours and Hybrid Working, along with Counselling Support and a Dalit allowance. Join a service-focused environment where attentive customer care, clear communication, and effective issue handling contribute to both customer satisfaction and professional growth.