Opportunity brief
Next Mile is hiring for Customer Experience and Community Intern
About the Company
Next Mile is a fitness and movement brand creating virtual challenges that make staying active more fun, rewarding, and community-driven. The team is working to build lasting relationships with participants and create a strong movement-focused community beyond each challenge.
Responsibilities:
- Respond to participant questions across WhatsApp, Instagram, Facebook, and email.
- Assist with registration, challenge participation, submissions, certificates, and medal-related queries.
- Follow up on unresolved issues and coordinate with the internal team to close them efficiently.
- Maintain FAQs and response templates for recurring questions.
- Help build and manage the Next Mile WhatsApp Channel and keep community conversations active.
- Discover and connect with running clubs, cycling groups, gyms, and other fitness communities to explore collaborations.
- Collect participant stories, experiences, testimonials, and feedback.
- Identify potential ambassadors and community champions.
- Help create beginner guides, challenge tips, educational resources, and other simple fitness content.
- Support WhatsApp and email communications with existing participants.
- Share weekly observations about customer concerns, recurring requests, and opportunities to improve the experience.
Requirements:
- Strong communication skills and a genuine interest in talking to people.
- Friendly, patient, empathetic, and customer-focused approach.
- Organised and comfortable managing multiple conversations and follow-ups.
- Interest in fitness, running, wellness, or an active lifestyle.
- Comfort using WhatsApp, Instagram, and basic digital tools.
- Proactive attitude with the ability to take ownership and build initiatives from scratch.
- Previous customer service or community-building experience is not required.
- Personal laptop and reliable internet connection.