Opportunity brief
Key Responsibilities
- Manage mentee onboarding, coordination, and ongoing support.
- Track mentee requirements, sessions, deliverables, and action plans.
- Coordinate with mentors and internal teams for timely service delivery.
- Maintain CRM records, follow-up trackers, and progress reports.
- Resolve mentee queries and ensure timely issue resolution.
- Monitor mentee engagement, satisfaction, and task completion.
- Prepare operational reports and update management.
Required Skills & Qualifications
- 1–2 years of experience in operations, customer success, or client coordination.
- Strong communication skills in Tamil and English.
- Excellent organizational, multitasking, and problem-solving skills.
- Proficiency in MS Excel, Google Sheets, and CRM tools.
- Strong coordination, follow-up, and relationship-management abilities.
- Proactive, detail-oriented, and customer-focused approach.
Ideal Candidate
A proactive and organized professional who can manage mentee relationships, coordinate with internal teams, resolve concerns, and ensure a smooth mentee experience.