About the role
Mphasis is hiring for the role of Technical Support Engineer -SD!
Responsibility
- Provide technical support and troubleshooting for IT related issues.
- Handle technical queries related to Operating Systems, Desktop, Laptop, MDM, MFA, Office 365, MS Office, Printers, Exchange Server, VPN, VOIP and SharePoint.
- Manage password reset requests and provide support for end users.
- Navigate through ticketing tools and knowledge base articles to resolve technical issues.
- Use active listening and probing skills to understand and identify customer issues.
- Communicate effectively with users and provide appropriate technical assistance.
- Work in rotational shifts and flexible shifts as per business requirements.
- Be receptive to feedback and continuously improve technical and process skills.
- Collaborate with team members to maintain high customer satisfaction levels and ensure timely project completion.
Requirements
- Minimum 1 to 2 years of IT Service Desk experience.
- Technical knowledge and troubleshooting skills.
- Excellent English speaking skills.
- Willingness to work in rotational shifts and/or flexible shifts as per business requirements.
- Knowledge of Operating Systems, Desktop, Laptop, MDM, MFA, Office 365, Password Reset Management, MS Office, Printer, COTS Applications, Exchange Server, VPN, VOIP, other end devices and SharePoint.