About the role
About the Company
Mom Pharmacy serves customers seeking convenient access to pharmacy products and support. The team is focused on making each customer interaction helpful, clear, and dependable. This internship offers freshers and recent graduates an opportunity to begin their careers in customer support within the healthcare and pharmacy sector, while learning how customer needs are handled in a professional service environment.
Responsibilities
- Respond to customer questions through the support channels assigned by the team, sharing accurate and courteous guidance.
- Understand customer concerns, record relevant details, and coordinate with internal teams to help resolve requests efficiently.
- Follow established processes for documenting conversations, tracking open issues, and providing timely updates.
- Maintain a calm, empathetic, and professional approach, particularly when addressing customer complaints or time-sensitive queries.
- Share recurring customer feedback with the team and contribute to improving the overall support experience.
Requirements
- Open to freshers and recent graduates interested in starting a career in customer support.
- Strong verbal and written communication, active listening, and a customer-first attitude.
- Comfort with learning digital tools and following clear procedures; attention to detail and reliable follow-through are important.
- Ability to work full-time from the Hyderabad location for the four-month internship.
The internship offers a monthly stipend of ₹18,000. The stated fixed full-time package is ₹6 LPA.