Client Services Lead, Legal

ABOUT MERCOR

Mercor's mission is to organize human intelligence for the AI economy. We build the infrastructure that enables frontier AI labs and enterprises to train, evaluate, and improve AI on real-world professional work. More than five million experts have joined our network, and we pay out over $5 million daily for their knowledge and expertise.

We built our training and evaluation infrastructure alongside the world's leading AI labs. Now, we're bringing those capabilities to enterprises across industries, enabling them to train, evaluate, and improve AI using their own expertise and standards. Our APEX benchmarks measure how AI performs on economically valuable work, while our enterprise evaluations and post-training capabilities turn those insights into measurable improvements across real-world workflows.

Our work sits at the intersection of frontier AI, human expertise, and real-world application. We're solving problems few companies have encountered, with the opportunity to influence what the world's most advanced AI systems become capable of doing. We're looking for people who bring different perspectives, take ownership, exercise sound judgment, and hold themselves to an exceptionally high standard. You'll have the opportunity to do consequential work alongside talented colleagues who challenge one another, collaborate openly, and share a commitment to excellence.

Mercor is profitable and recently raised a $750 million Series D at a $20 billion valuation. We work in person five days a week in San Francisco, New York, and London.

What You'll Do

Build the Legal Client Function (0 → 1)

• Identify, engage, and onboard legal clients and partners, including law firms, corporate legal departments, legal tech companies, and alternative legal service providers
• Test and iterate on service models tailored to legal-sector needs (confidentiality, privilege, conflicts, data sensitivity, and procurement cycles)
• Create early playbooks for how Mercor serves legal clients

Account Ownership & Growth

• Lead client conversations end-to-end, from scoping through renewal and expansion
• Qualify client needs, define mutual value, and drive engagements to close
• Structure commercial terms suited to law firms' and legal departments' procurement, engagement, and risk norms

Contracting & Negotiation

• Own negotiations on pricing, scope, timelines, and obligations with legal clients
• Work closely with Legal and Finance to move quickly without sacrificing rigor
• Navigate data rights, confidentiality, privilege, and security requirements specific to the legal industry

Stakeholder Management

• Act as the primary point of contact for legal-sector clients and senior stakeholders, including managing partners, general counsel, and innovation and knowledge management leaders
• Manage complex, multi-party relationships (partners, GCs, risk and conflicts, procurement, IT and security teams) with clarity and credibility
• Align internal teams (Product, Research, Ops, Legal) around legal client priorities

Operate Scrappily, Then Systematize

• Start hands-on: build client lists, run outreach, draft docs, close deals yourself
• Identify patterns and convert them into repeatable processes as the legal book of business scales

What We're Looking For

Experience

• 5+ years in Client Service, Account Management, Business Development, or Commercial roles, serving legal clients
• Proven experience negotiating and closing contracts
• Track record managing high-stakes external stakeholders, including risk, conflicts, and procurement functions
• Direct experience working with data products
• Required: Prior experience working at or directly serving legal organizations, including AmLaw 200 or international law firms, corporate legal departments, legal tech or legal data companies, or alternative legal service providers

Mindset & Skills

• Builder mentality: excited by ambiguity and 0→1 problems
• Scrappy, resourceful, comfortable with unglamorous work early on
• Strong commercial instincts and negotiation skills
• Clear, concise communicator with executive presence and credibility with senior attorneys
• Able to operate independently while partnering closely with internal teams

Nice to Have

• A JD or legal practice experience
• Experience in legal tech, legal AI, e-discovery, or legal research and data platforms
• Exposure to data-driven products, AI, or technical stakeholders
• Background working cross-functionally with legal and finance teams
• Familiarity with legal-industry confidentiality and data requirements (e.g., attorney-client privilege, professional responsibility rules, client outside counsel guidelines, SOC 2)

Benefits

• Bi-annual performance bonus structure
• Generous equity grant vested over 4 years
• Up to $15k Relocation bonus
• $10K housing bonus (if you live within 0.5 miles of our office)
• $1.5K monthly stipend for meals
• Free Equinox membership
• $200 monthly laundry reimbursement
• $200 monthly personal wellness reimbursement
• Health, Dental, Vision insurance

Mercor is an Equal Opportunity Employer and is committed to providing equal opportunity to all employees and applicants. Mercor does not discriminate based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by California or local law, genetic information, or any other characteristic protected by applicable federal, California, or local laws and ordinances. Further, Mercor prohibits discrimination, harassment, and retaliation based on any combination of protected characteristics. This Policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination, and all other privileges, terms, and conditions of employment. This Policy and the law prohibit employment discrimination against any employee or applicant based on any legally protected status.