Opportunity brief
Mentor Infocomm India Pvt. Ltd. is hiring for Helpdesk Executive
About the Company
Mentor Infocomm India Pvt. Ltd. is hiring a Helpdesk Executive to support customer assistance operations for the 1930 Cyber Crime Call Centre. The role focuses on helping individuals affected by cyber fraud by providing timely, accurate, and professional guidance through inbound calls.
Responsibilities
- Answer incoming customer calls promptly, courteously, and professionally within defined service timelines.
- Listen carefully to customer concerns, understand the situation, and assess the nature of each request.
- Create, record, and accurately categorize service tickets using information shared during the interaction.
- Provide immediate guidance and suitable resolutions within authorized procedures.
- Escalate complex or sensitive cases to the appropriate department for further action.
- Maintain clear and accurate records while following call-handling, service-quality, and data-protection standards.
- Meet established performance benchmarks, service guidelines, and customer satisfaction objectives.
Requirements
- BE or B.Tech graduate with no arrears; all required documents must be available.
- Excellent spoken communication skills in English and Hindi; Hindi proficiency is mandatory.
- Knowledge of Kannada, Telugu, or Malayalam will be an advantage.
- Strong listening, analytical, customer-handling, and issue-assessment abilities.
- Applicants should be between 24 and 35 years of age.
- Male and female candidates are welcome to apply.
- Immediate joiners are preferred.
- Relevant experience: open to suitable candidates; candidates should be able to perform effectively in a customer support environment.
- Industry: Customer Support and Cyber Crime Assistance.
The selected candidate will work from the Chennai office in a full-time capacity and receive a monthly take-home salary of ₹20,000 to ₹25,000.