About the role

Mastercard is hiring for the role of Associate Analyst, Customer Operational Excellence!

Support the design, preparation, and optimization of Services contracting workflows within the CLM platform
Assist in translating business requirements into structured workflows, rules, and templates within CLM
Work closely with stakeholders (Legal, Sales, Operations) to map and migrate contractual constructs into systemized processes
Participate in testing of new CLM features, including identifying issues, validating outputs, and supporting remediation efforts
Leverage tools such as Ironclad, Salesforce, Signavio, CPQ, and other enablement platforms to enhance execution and efficiency
Contribute to continuous improvement initiatives focused on automation, standardization, and simplification of contracting processes
Ensure accuracy, consistency, and governance across workflows and system outputs

Should possess a high degree of problem-solving ability and be a strong and effective communicator
Strong exposure in one or the other data analysis tools (Excel/SQL/Python), PowerPoint, and Word; ability to create structured analyses, clear presentations, and professional documentation
Experience or interest in Sales Enablement, Process Transformation, or Product Management
Exposure to process mapping tools (e.g., Visio, Signavio) or workflow design concepts
Ability to work effectively in cross-functional, global teams
Strong stakeholder management skills with the ability to listen, align, and influence
Structured problem-solver with attention to detail and a bias for execution
Ability to manage multiple priorities and deliver high-quality work in a fast-paced, dynamic environment
Strong verbal and written communication skills
Comfortable working with ambiguity and evolving requirements
Proficiency in leveraging AI tools to enhance productivity, enable effective multitasking, and operate at a high pace in a demanding environment
Flexible to collaborate across global time zones

Skills for this role