Opportunity brief
Responsibilities
- Provide high-quality Tier 2 Customer Support with a strong focus on issue resolution and customer satisfaction.
- Handle query calls, emails, and chats while accurately logging all customer interactions.
- Assist customers in navigating self-service portals.
- Perform security verification in accordance with company policies and GDPR guidelines.
- Meet SLA targets and maintain high standards of quality and productivity.
- Collaborate effectively with internal teams and supervisors.
- Update process documentation and knowledge base.
Requirements
- 0-3 years of experience in a support role.
- Eligibility: PUC/Degree/B.Tech.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced, 5-day working-week environment.
- Experience with virtual interviews.