Opportunity brief
Mashreq Bank is hiring for the role of Customer Support Officer!
Responsibilities of the Candidate:
- Interact with customers over the phone to understand their banking needs. - Provide excellent customer service to build and maintain customer loyalty. - Resolve customer issues and queries effectively over the telephone. - Take end-to-end ownership of customer issues and ensure timely resolution. - Encourage and support customers in migrating to digital banking channels. - Identify and convert sales opportunities to achieve financial targets. - Explain banking procedures, products, and services clearly over the telephone. - Capture, document, and report customer feedback to support continuous product and service improvement.
Requirements:
- University graduate, preferably with a background in Finance, Banking, Mathematics, or a related field. - 1–3 years of relevant work experience. - Strong customer-focused approach. - Computer literacy and proficiency in using standard computer applications. - Excellent communication skills in English and Urdu/Hindi. - Strong active listening skills. - Strong interpersonal and relationship-building skills.