Opportunity brief
MakeMyTrip is hiring for the role of Associate Product Manager (MyBiz)!
Responsibilities of the Candidate:
- Owning the AI-powered Voice Bot roadmap for the MyBiz post-sales journey — conceptualizing and building accurate, scalable, and impactful conversational experiences that resolve customer needs autonomously.
- Defining and driving the product vision, strategy, and roadmap for AI-led servicing to deliver measurable improvements in automation, deflection, and customer satisfaction.
- Building and operationalizing Evals (evaluation frameworks) to measure Voice Bot quality, accuracy, and reliability, and driving consistent quality improvements based on these signals.
- Defining, measuring, and improving customer frustration scores across bot interactions, and using these insights to refine flows and responses.
- Measuring actual agent handoff rates and driving initiatives to systematically reduce handoffs through higher-quality automation and expanded coverage.
- Continuously identifying and adding new post-sales use cases for the Voice Bot to handle, expanding automation coverage while maintaining quality.
- Collaborating closely with technology, design, QA, supply, finance, AI/ML, and customer support teams to ensure seamless execution of product releases.
- Owning and tracking key product KPIs, analyzing performance continuously, and iterating post-launch to strengthen adoption and experience.
- Building strong product insights through consistent customer engagement, conversation analysis, market research, and competitive benchmarking.
- Creating a seamless and differentiated service experience for corporate travelers and travel admins within the myBiz ecosystem.
- Demonstrating a passion for data, problem-solving, and simplifying complex experiences to deliver intuitive, high-impact solutions.
Requirements:
- Management graduate from a reputed institute with 1-3 years of experience in a consumer-facing, technology-enabled business or product environment.
- Exposure to AI/ML-driven products, conversational AI, or automation is strongly preferred.
- Strong analytical, problem-solving, and stakeholder management skills.
- Proven ability to thrive in a fast-paced, cross-functional environment.