Opportunity brief
Lyros Technologies is hiring for Voice & Non-Voice Process Associate!
About the Company:
Lyros Technologies is hiring for Voice and Non-Voice Process roles, offering a dynamic work environment focused on customer interaction and support. We value clear communication and a proactive approach to problem-solving. Join our team and contribute to a company that prioritizes both employee growth and client satisfaction.
Responsibilities:
- Handle inbound and outbound customer calls with professionalism and efficiency.
- Respond to customer inquiries and resolve issues via non-voice channels (email, chat, etc.).
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to ensure seamless customer service delivery.
- Continuously strive to improve customer satisfaction and service quality.
Requirements:
- Strong communication skills in Telugu, English, and Hindi are essential for effective customer interaction.
- Both freshers and experienced professionals are encouraged to apply, bringing diverse perspectives to our team.
- Ability to work in a fast-paced, day shift environment.
- A positive attitude and a customer-centric approach are highly valued.
- Basic computer proficiency and data entry skills.