Opportunity brief
Job Description – International Customer Support Executive
- Position: Customer Support Executive
- Location: Bengaluru
- Process: International Customer Support – Voice Process
- Interview Mode: Virtual Interview
- Experience: Freshers & Experienced Candidates
Eligibility Criteria
- Qualification: PUC / Any Graduate
- Experience: Freshers and experienced candidates can apply
- Communication: Excellent English communication skills
- Shift: Comfortable working in rotational shifts, including night shifts
- Skills: Strong verbal communication, active listening, and customer-handling skills
Who Can Apply:
- Freshers
- Experienced
Key Responsibilities
- Handle customer queries from international customers through voice support.
- Provide accurate information and resolve customer concerns professionally.
- Understand customer requirements and provide appropriate solutions.
- Maintain high standards of customer service and quality.
- Meet process, productivity, and service-level targets.
- Ensure a positive customer experience during every interaction.
- Follow company policies, process guidelines, and quality standards.
- Document customer interactions accurately in the required systems.
Candidate Profile
We are looking for candidates with:
- Excellent spoken English and good pronunciation.
- Strong listening and interpersonal skills.
- A customer-focused and professional approach.
- Good problem-solving and decision-making abilities.
- Willingness to work in rotational/night shifts.
- Ability to handle international customers professionally.
- Positive attitude and willingness to learn.
Interview Process
Virtual Interview
Shortlisted candidates will be contacted with the interview details and joining instructions.
Note: Candidates should have good English communication skills and be comfortable working in rotational/night shifts for the international voice process.