Opportunity brief
About the Company
Kwikster Innovation Optimisations Pvt Ltd is seeking enthusiastic and customer-focused talent to join its support team in Jaipur. The organization values clear communication, problem-solving, service quality, and a positive customer experience across every interaction.
Responsibilities
- Respond to customer questions through the assigned support channels with patience, professionalism, and accuracy.
- Understand customer concerns, provide suitable resolutions, and escalate complex issues to the appropriate internal team.
- Maintain clear records of conversations, requests, follow-ups, and issue status in company systems.
- Coordinate with relevant teams to ensure timely closure of customer queries and communicate updates effectively.
- Identify recurring concerns and share useful feedback to help improve support processes and customer satisfaction.
Requirements
- Freshers are welcome to apply; candidates with a strong service mindset will be considered.
- Good verbal and written communication skills in English and Hindi.
- Basic computer knowledge and the ability to learn support tools and processes quickly.
- Strong listening skills, empathy, attention to detail, and a dependable approach to work.
- Ability to work full time from the Jaipur office and handle customer interactions professionally.