Opportunity brief
Konecranes is hiring for the role of Trainee – Global IT Technical Support!
Responsibilities of the Candidate:
- IT Request Management:
Handle all IT service requests logged via the IT ticketing tool, including classification, approval routing, assignment to L2/L3 support, and follow-up until resolution.
- Incident Assessment & Escalation:
Evaluate severity, impact, and risk of incidents. Escalate to appropriate L2/L3 teams when necessary to ensure timely resolution.
- Process & Policy Compliance:
Adhere to established IT processes and policies during daily operations to maintain service quality and compliance.
- Project Support:
Participate in IT project activities as assigned, ensuring timely execution and collaboration with relevant stakeholders.
- Problem Identification:
Analyze incoming incidents to identify recurring issues or problem areas and communicate findings to relevant teams.
- User Acceptance Testing (UAT):
Provide support during UAT phases to ensure smooth testing and feedback collection.
- ISO Standards Awareness:
Maintain awareness of ISO 14001 (Environmental Management) and ISO 45001 (Occupational Health & Safety) standards as applicable to IT operations.
Requirements:
- Good understanding of operating systems, networks, and applications
- Familiarity with mobile OS (iOS, Android, Windows)
- Experience in developing or supporting scalable AI tools is a plus.
- Knowledge of SCCM is an advantage
- Customer service–oriented mindset
- Strong communication and presentation skills
- Willingness to learn, collaborate, and share knowledge
- Basic understanding of ITIL practices preferred
- Ability to coordinate with cross-functional teams
- Flexibility to work in a 24x7 shift environment
- Exposure to automation tools
- Knowledge of the software development lifecycle
- Educational Background: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Professional Experience: 0–1 years of experience in a Windows environment.