Opportunity brief
Kaleris is hiring for the role of Associate Consultant - Intern!
Responsibilities of the Intern:
- Enterprise Software Implementation: Assist in deploying Kaleris' software solutions for maritime and terminal operations customers.
- Issue Verification & Case Creation: Verify customer issues in test systems, create clear cases with the necessary steps and documentation using Salesforce or equivalent systems, and support rapid issue resolution by developers.
- System Analysis & Configuration: Analyze, configure, and help integrate systems as directed to achieve required results for client-specific needs.
- AI-Enabled Consulting Support: Use approved artificial intelligence and generative AI tools to support documentation, requirements analysis, issue triage, test-case preparation, knowledge retrieval, and other consulting activities. Validate AI-generated outputs and apply sound judgment before using them in customer or project work.
- Relationship Building: Develop effective working relationships with both customer contacts and Kaleris team members.
- Professional Communication: Listen actively and communicate effectively with customers, peers, and stakeholders, maintaining professionalism under pressure.
- Ownership of Issues: Take responsibility for assigned customer issues, ensuring regular follow-up and status updates until completion, with support from Senior Consultants.
- Continuous Learning: Quickly ramp up on products, industry practices, and approved AI-enabled consulting tools using documentation, mentoring, and hands-on assignments.
- Team Collaboration: Support team activities and contribute to project deliverables as directed, demonstrating a detail-oriented and self-motivated work style.
Requirements:
- Currently in university, for example studying Industrial Engineering, Business, Computer Science, or a related discipline, with exposure to logistics, manufacturing, or related internships.
- Solid software technical abilities, including requirements, configuration, integration, or software development fundamentals.
- Interest in artificial intelligence and willingness to learn and use approved AI-enabled tools in a professional environment.
- Ability to critically review AI-generated information, identify potential errors or gaps, and apply human judgment before using the output in customer or project work.
- Strong communication skills in English—both written and oral.
- Detail-oriented, self-motivated team player with a strong work ethic.
- Ability to work as directed, receive instruction, and adapt quickly to new assignments and low-complexity tasks.
- Ability to manage stress and maintain professionalism in challenging situations.