Customer Support Analyst

IQVIA is hiring for the role of Customer Support Analyst!

Responsibilities of the Candidate:

- Supports in providing Tier 2 technical support and service activities for IQVIA's products and services for a designated client, group of clients or end users. - Assists in identifying and troubleshooting problems with software applications, recommends corrective action, and provides feedback based on client experiences to support product and process improvements. - Has a basic understanding of suite of client's vendors and IQVIA products and works with client to create tickets, troubleshoot problems, and escalate complex technical issues. - Documents known technical issues and provide resolutions/resolution plans, keeping the client updated regularly through the incident management tool. - Has broad understanding of quality standards and work requires minimal revision. - Interpersonal skills and technical product knowledge and expertise are important to responding to daily customer-centric activities.