Opportunity brief
About the Company
InnovalQ Technologies is building a dependable, collaborative workplace where technology enables efficient day-to-day operations. The company is seeking an IT Support Executive to provide responsive technical assistance and help employees work productively with their systems, applications, and devices.
Responsibilities
- Provide first-level support for Windows desktops, laptops, software, email, and Microsoft Office applications.
- Install, configure, maintain, and troubleshoot hardware, software, printers, and other peripherals.
- Assist with basic network connectivity issues and coordinate resolution of recurring technical problems.
- Handle user requests and incidents through appropriate ticketing and support processes, maintaining clear updates and documentation.
- Deliver courteous user support, explain solutions clearly, and escalate complex issues when required.
Requirements
- Any degree or equivalent educational qualification.
- 0–3 years of experience in IT support, desktop support, helpdesk operations, or a related area.
- Working knowledge of Windows troubleshooting, hardware and software installation, basic networking, printer and peripheral support, and MS Office or email troubleshooting.
- Freshers with strong technical knowledge are welcome to apply.
- Good communication, problem-solving, customer-service, and ticket-handling skills.
This is a full-time, in-office opportunity based in Coimbatore, offering a monthly salary of ₹20,000.