Opportunity brief
About the Company
Inminutes is building a convenient food experience where speed, quality, and taste come together. The team is focused on creating a dependable app experience and a welcoming community for its users. As a Support Executive Intern, you will contribute to smooth user interactions and help people feel confident while discovering and using the platform.
Responsibilities
- Support users through chat, email, and phone by responding to questions with patience and empathy.
- Help new users complete onboarding and explain app features, usage guidelines, updates, and announcements in simple language.
- Make basic outbound calls when required and maintain clear notes on user interactions.
- Document recurring issues, frequently asked questions, and useful user feedback for internal teams.
- Explain community standards, safety, privacy, and platform policies, while flagging discomfort or potential violations appropriately.
- Maintain a respectful, trustworthy, and user-focused experience during every interaction.
Requirements
- Fluency in English and at least one regional language, preferably Kannada or Telugu.
- Strong written and verbal communication with a friendly, patient approach to user concerns.
- Ability to handle complaints calmly, exercise sound judgment, and pay close attention to detail.
- Comfort with phone conversations and basic workplace tools such as CRM systems, Excel, or similar software.
- A personal laptop is required for this internship.
- A bachelor's degree is preferred but not mandatory; motivated candidates willing to learn quickly are encouraged to apply.
- Prior exposure to customer support, operations, tele-calling, or other customer-facing work is an advantage.
- This is a 3-month, in-office internship based in Bangalore with a monthly stipend of ₹15,000.