Opportunity brief
The Product Support Specialist is responsible for multiple areas of the member experience. Wesupport our members that are having product technical issues in every way possible, as well as work with our staff of physicians to ensure theyhave the necessary support to deliver stellar care. In this fast-paced role, your primary responsibilitieswill be assisting Included Health members with: mobile and web app issues, login/eligibility issues, and assisting engineers with escalations and outages. We are looking for a highly skilled tech-savvy call center representative to join our team, managing a large volume of inbound and outbound calls and live chats.