Opportunity brief
Impact Infotech Pvt Ldt is hiring for Customer Success
About Impact Infotech Pvt Ldt
Impact Infotech Pvt Ldt is seeking a driven individual to join our team in Mumbai. We are looking for someone passionate about customer interaction and achieving targets in a fast-paced environment.
Responsibilities
- Onboard and activate transporters, ensuring a smooth and effective transition to our platform.
- Drive new sign-ups and consistently hit daily and monthly targets.
- Handle customer queries and resolve issues efficiently, maintaining high satisfaction.
- Take ownership of renewals, retention, and upsells to contribute to business growth.
Requirements
- 1-3 years of experience in Customer Success, Support, Telecalling, BPO, or Tele-sales.
- Strong verbal communication skills are essential for effective calls and pitching.
- Proven track record of working in a target-based role, consistently making 100-150 calls/day or more.
- Must be based out of Mumbai and willing to work from our Mulund office.
- Graduation is a mandatory educational requirement.