Opportunity brief
Hiring Campus is hiring for the role of US Inbound Voice Process Executive!
About the Company:
Hiring Campus is seeking enthusiastic, customer-focused candidates to join our team for a full-time US Inbound Voice Process in the Marine and Coastal Insurance sector. This is an international customer-facing opportunity based in Noida, offering significant exposure and career growth in the international BPO/customer operations sector.
Responsibilities:
- Handle inbound calls from US customers and understand their queries and requirements.
- Provide accurate and timely assistance, maintaining a high standard of customer service.
- Follow defined process guidelines and quality parameters.
- Accurately record customer interactions and update information in relevant systems.
- Escalate complex issues to the appropriate team when required.
- Achieve assigned quality, productivity, and attendance targets.
Requirements:
- Excellent English communication skills, both verbal and written, with strong listening and comprehension abilities.
- Good pronunciation and fluency.
- Basic computer knowledge and good typing skills.
- Attention to detail and strong customer-handling ability.
- Effective problem-solving skills.
- Ability to work effectively in a process-driven environment.
- Comfortable handling inbound customer calls and communicating professionally with US customers.
- Comfortable working the US night shift (9:30 PM to 6:00 AM) from the office in Noida.
- Fixed Saturday and Sunday weekly offs.
- Prior experience is not mandatory; freshers with strong English communication skills are encouraged to apply.
- Candidates with prior experience in international voice processes, US voice processes, BPO, customer service, customer support, inbound calling, insurance processes, or international customer handling may also apply.