Opportunity brief
Key Responsibilities:
- Calling & Outreach: Make outbound calls to leads from database and handle inbound customer queries.
- Sales & Conversion: Pitch products/services, explain features, benefits, pricing, and close sales.
- Lead Generation: Identify new business opportunities and qualify leads.
- Customer Service: Address customer questions, complaints, and provide after-sales support.
- Database Management: Update CRM with call details, follow-ups, and customer information.
- Follow-ups: Schedule callbacks and follow up with interested prospects until conversion.
- Feedback: Share customer feedback and market insights with sales/marketing team.
Required Skills:
- Communication: Excellent verbal communication and convincing skills.
- Sales Skills: Negotiation, objection handling, and closing techniques.
- Product Knowledge: Ability to learn and explain product/service details clearly.
- CRM & MS Office: Basic knowledge of CRM tools, Excel, and Word.
- Language: Fluency in English + Hindi + Regional language is a plus.
- Patience & Persuasion: Handle rejections and stay positive.
Qualifications:
- Education: Bcom or Any Graduate preferred. Freshers can apply.
- Experience: 0-2 years experience in telesales, BPO, or customer service.
- Skills: Good voice, typing speed, and computer basics.
Other Skills:
- Tally knowledge.
- Note: Free Training is provided for non commerce background candidates.