About the role
HPE is hiring for the role of CX - Strategy and Business Ops, OPEX!
Responsibilities of the Candidate:
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Review backlog regularly and take ownership of open service orders to set up related agreements as per defined process within SLA (Service Level Agreement). -
Maintain accurate order tracking files. -
Coordinate with the global and theatre contracts team as required (while dealing with order issues/service delivery/logistics). -
Support global and theatre contracts team whenever required. -
Recommend and implement procedures to improve process practices, techniques and efficiency. -
Assist in quality checks whenever required. -
Experience in service agreement and/or order administration will be an advantage. -
Good oral and written communication skills. -
Literacy in various ERP applications and Microsoft Office tools is a must. -
Experience in SAP & SFDC will be a clear benefit.
Requirements
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First level university degree or equivalent experience required. -
Graduate with 2-4 years of experience in back-office operations. -
Install base process. -
Good interpersonal skills. -
Good organisational skills. -
Attention to detail. -
Analytical. -
Ability to consistently meet deadlines. -
Flexibility (should be willing to work extra hours/weekends during quarter ends). -
Ability to adapt to change. -
Ability to perform repetitive tasks of high volumes with high quality output. - Ability to work independently and as part of a team.