Customer Account Specialist

Hewlett Packard Enterprise is hiring for the role of Customer Account Specialist!

Responsibilities of the Candidate:

• This customer delivery position manages the customer lifecycle and collection process. The Customer Account Specialist (CAS) monitors, reports, document and resolve payment deviations (payment delays).
• The CAS will serve as the accounts receivable point of contact for the customer, resolving any invoicing and payment queries and ensuring the customer has an effortless customer experience.
• The CAS will be responsible for meeting the company's AR targets, the role will work very closely with the customer's accounts payable team to ensure payment, and with internal functions to ensure all invoice payments are applied and closed.
• In channels where they are more engaged with the customer experience than with the collection activity, it's clear that the role is responsible for proactive customer service too.
• This role supports the customer in their understanding of the channels available to them to engage with us, for example, the portal.
• Follow up mail / calls to customer on payments.
• Initiate collection steps to default customers.
• Sales Escalation.
• Dunning / Collection letters.
• Working with Collection Manager and legal to initiate legal steps.
• External and Internal query management.
• Solution design to ensure smooth process.
• Cater to agreed customised solutions.
• Adherence to internal and external compliance requirement.

Requirements:

• Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree
• Basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.
• Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.
• Demonstrated writing/correspondence skills.
• Skill level expectations should be 1 or 2 out of 5.