Opportunity brief
About the Company
GoMechanic is a technology-enabled automotive service network focused on making vehicle maintenance dependable, transparent, and convenient for customers. The company connects customers with professional service support and quality workshop experiences across India.
Responsibilities
- Welcome customers, understand their vehicle concerns, and create a clear service requirement record.
- Explain recommended repairs, maintenance needs, estimated timelines, and costs in a professional manner.
- Coordinate with workshop technicians to track vehicle inspections, repair progress, quality checks, and delivery commitments.
- Keep customers updated throughout the service journey and resolve routine queries promptly.
- Prepare accurate job cards, service estimates, invoices, and follow-up records while maintaining process compliance.
- Support customer satisfaction, repeat visits, and service revenue goals through attentive and consultative engagement.
Requirements
- Targeted experience: 0–2 years in customer service, automotive service advising, workshop coordination, sales support, or a related role.
- Strong communication, listening, customer-handling, and basic negotiation skills.
- Ability to understand service requirements and explain technical information in simple language.
- Comfort with service records, estimates, digital tools, and coordinating multiple tasks in a workshop environment.
- A customer-first attitude, attention to detail, and willingness to work in the automotive services industry.
This is a full-time, in-office opportunity based in Mumbai, Maharashtra, offering a monthly salary of ₹20,000–₹28,000. The role is suitable for freshers and candidates with up to 2 years of relevant experience who want to build a career in automotive customer experience and service operations.