Opportunity brief
Responsibilities:
- Interact with customers to understand their business process
- Prepare a solution plan to meet the needs of the customer
- Configure and customize the Zoho suite of applications to map customers' business processes
- Manage the expectation of the customer to ensure project success
- Onsite requirement gathering and understand how that can be mapped into the system
- Conduct demos and personalized user training
- Create walk-through videos
Requirements:
- 2 – 4 years of experience as a CRM consultant
- Successful track record of understanding CRM solutions
- Excellent verbal and written communication skills
- Understanding of systems and processes for different industries
- Knowing the Zoho suite of applications will be an added advantage