Opportunity brief
About the Company
Gig Workplace is a dynamic and innovative company committed to fostering a collaborative and productive work environment. We are currently expanding our team and seeking a dedicated Desktop Support Engineer to ensure our IT infrastructure runs smoothly and efficiently. Join us and contribute to a workplace where technology empowers our success.
Responsibilities
- Provide technical support to end-users for hardware, software, and network-related issues.
- Troubleshoot and resolve technical problems, escalating complex issues to appropriate teams when necessary.
- Perform regular system updates, patches, and security checks.
- Manage user accounts, permissions, and access rights.
- Document technical procedures, solutions, and inventory information.
- Assist in the deployment of new hardware and software solutions.
- Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
- Educate users on best practices for IT security and system usage.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 6 months to 3 years of experience in desktop support or a similar IT role.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency in troubleshooting hardware and software issues.
- Familiarity with network protocols and basic network troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.