Opportunity brief
Genpact is hiring for the role of Data and Analytics Advisory Associate!
Responsibilities of the Candidate:
- The job profile of Complaint Investigation and Trending for medical equipment involves managing and analyzing customer complaints to ensure product quality, safety, and regulatory compliance. - This role includes reviewing and documenting complaints, assessing their severity, and conducting thorough root cause investigations using structured problem-solving techniques. - The professional collaborates with cross-functional teams such as engineering, manufacturing, and quality to identify failure causes and recommend corrective actions. - A key responsibility is analyzing complaint data to identify recurring issues or trends, using tools like Excel or Power BI, and initiating CAPA when needed. - Additionally, the role ensures compliance with global regulations such as FDA and ISO standards, supports audit readiness, and contributes to continuous improvement of medical devices and overall patient safety.
Requirements:
Qualifications:
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Bachelors - Business Analytics
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Bachelors - Computer Science
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Bachelors - Statistics
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Masters - Data Science
Certifications:
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Certified Data Management Professional - Riversand
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Certified Ethical Hacker (CEH) - Hacker School
- Certified Information Privacy Professional, U.S. private-sector (CIPP/US) - International Association of Administrative Professionals (IAAP)International Association of Administrative Professionals (IAAP) -
Certified Risk Professional (CRP) - Udemy
Required Skills:
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Collaboration Tools
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