Assistant Manager - Service Support Management

Gallagher is hiring for the role of Assistant Manager - Service Support Management!

Responsibilities of the Candidate:

• Act as the primary point of contact for the branch, providing comprehensive support
• Responsible for end to end support of the policy lifecycle services
• Participate in renewal review meetings alongside Producer, CSM and sales team
• Support a team of 5-7 Client Service Managers at the branch
• Take Proactive measures to initiate pre and post-renewal activities promptly
• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
• Handle queries effectively, aiming to minimize re-work at service center
• Collaborates with branch to identify time consuming activities that can be offshored to service center
• Foster and maintain a positive relationship with branch staff to enhance the overall customer experience

Requirements:

• Minimum Required Degree: Bachelor's degree
• Preferred Degree: Bachelor's degree
• Certificate(s)/Special Training: Property and Casualty Insurance Certification (good to have)
• Excellent Written and Oral communication skills
• Very good Interpersonal skills
• Proactive
• Ownership and Accountability
• Logical thinking and decision-making
• Flexible to work in Night Shift (US Coverage) – 8 pm IST to 5 am IST