Responsibilities of the Candidate:

Take ownership of customer issues
Troubleshoot problems and see them through to resolution
Escalate unresolved issues to the appropriate internal teams
Receiving and placing customer service telephone calls
Resolving customer complaints
Ensure customer satisfaction and provide professional customer support.
Be the first point of contact for customers and help resolve their queries.
Understand customer issues, troubleshoot them, and ensure they are resolved.
Escalate complex issues to the right internal teams and follow up until closure.
Build positive relationships with customers by providing prompt and reliable support.
Ensure high customer satisfaction through clear communication and timely resolutions.

Requirements:

A graduate degree is preferred.
Good communication and problem-solving skills.
Basic knowledge of Microsoft Excel.
Familiarity with Microsoft Office and customer support tools is an added advantage.
Prior experience in Customer Support, Customer Service, or a similar role is preferred.
A positive attitude, willingness to learn, and a customer-first mindset.