Opportunity brief
Fango is hiring for Operations & Customer Success Intern
About the Company
Fango is a fast-growing Bengaluru-based startup focused on simplifying modern home management. The team offers hands-on exposure to business operations, customer interactions, field execution, and startup problem-solving.
Responsibilities
- Support daily business and operational activities.
- Interact with customers, understand their needs, and help resolve queries promptly.
- Visit residential societies and conduct on-ground customer engagement activities.
- Travel within Bangalore for society visits and field-level operational work.
- Coordinate with internal teams on customer requests and follow-ups.
- Maintain accurate records of customer interactions and operational activities.
- Identify recurring customer concerns and share actionable insights with relevant teams.
- Support customer onboarding, engagement, and experience-improvement initiatives.
- Take ownership of assigned tasks and ensure timely completion.
Requirements
- BBA, MBA, or a related graduate qualification.
- Proficiency in Kannada, Hindi, and English is mandatory.
- Strong verbal and written communication, interpersonal, and customer-handling skills.
- Good coordination, follow-up, organization, and problem-solving abilities.
- Ability to work independently in a fast-paced startup environment.
- A vehicle is required because the role involves regular travel within Bangalore; candidates may use or rent their own vehicle.
- Previous exposure to operations, customer success, customer support, or business development is desirable.
- Familiarity with Google Workspace and the ability to learn new tools quickly are advantageous.
This is a full-time, work-from-office internship in Bangalore with regular on-ground activities. The intern will work closely with customers and internal teams while contributing directly to smooth operations and a positive customer experience. The internship offers a practical opportunity to develop execution, communication, coordination, and ownership skills in a growing startup.