Responsibilities of the Candidate:

Quality & Compliance: Ensure strict adherence to company policies, regulatory standards, and client-specific SLAs (Service Level Agreements), while supporting audit readiness and quality improvement programs.
Financial & Budget Management: Oversee operational budgets, manage cost controls, and drive efficiency improvements to support revenue growth and profitability objectives.
Process Optimization: Identify operational bottlenecks, drive process simplifications or automations, and implement continuous improvement initiatives.
Cross-Functional Collaboration: Partner closely with account teams, business managers, billing leads, and client stakeholders to align deliverables and resolve operational issues.
Project & Billing Support: Oversee project maintenance, handle pre-bill invoices, reconcile actuals versus pre-bills, and adjust billable time where necessary.
Lead, mentor, and manage operations staff to build a high-performance culture and ensure accountability across shifts.

Requirements:

Graduate/Postgraduate degree in CSR, Communications, Public Relations, Marketing, Social Sciences, Development Studies, Business Management, Project Management or a related field.
Relevant experience in one or more of the following: Corporate Social Responsibility / ESG / Social Impact; Corporate or internal communications; Employee engagement or giving programs; NGO/development-sector project management; Program monitoring and evaluation.
Experience working with NGO/community partners would be preferred.
Exposure to employee giving, volunteering or social-impact platforms would be an advantage.
Strong business writing and content-development experience is preferred.