Responsibilities of the Candidate:

Drive Enterprise Customer Success: Deliver end-to-end technical expertise across all stages of Portworx® deployment and production environments, ensuring rapid issue resolution, minimal downtime, and maximum platform reliability for key enterprise accounts.
Perform Complex Problem Diagnosis & Triage: Analyze application workflows, system logs, and containerized workloads across public/private cloud stacks to isolate, reproduce, and resolve multi-layer technical issues alongside engineering teams.
Enable Pre-Sales and Onboarding: Partner with field systems engineers to guide technical installation, integration, and proof-of-concept (POC) execution for prospective and onboarding enterprise clients.
Scale Organizational Knowledge: Author and maintain high-impact knowledge base articles, technical documentation, and FAQ guides to build self-service capabilities for customers and streamline internal support workflows.

Requirements:

Demonstrable expertise in customer-facing technical support, site reliability engineering (SRE), or cloud systems engineering within enterprise software environments.
Deep practical knowledge of container orchestration platforms (such as Kubernetes, OpenShift, or VMware Tanzu) and major public cloud ecosystems (such as AWS or Azure).
Proficiency with modern Infrastructure-as-Code and DevOps tools (such as Terraform, Ansible, Chef, or Puppet) and Linux to troubleshoot complex software stacks and automation workflows.
Outstanding cross-functional communication and technical consultation skills, with a track record of effectively managing customer escalations and translating technical challenges into actionable engineering solutions.
Flexibility to participate in team shift structures and on-call rotation schedules as required to support mission-critical global infrastructure.