Responsibilities of the Candidate:

Ensure accuracy in information being communicated to agents, especially when it comes to policy status and the agent's compensation
Become efficient in systems dealing with both consumer policy information as well as partner agent systems
Able to understand and communicate complex agent payments and contract details.
Provide excellent service via email, live chat, SMS, and phone, and providing answers to incoming inquiries relating the partner insurance agent and their business
Develop strong understanding and knowledge of Ethos products and processes in order to support customers/agents and act as a resource for partnership account managers
Identify customer/agent needs and process requests efficiently and effectively within defined service levels
Build rapport and gain the respect of agents through clear and transparent communication
Meet individual and customer support team goals and objectives
Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions

Requirements:

1- 3 years experience in customer support, customer success, operations, or related role
Experience in life insurance or related industry a plus, but not required
Very detail oriented, especially while working with agent compensation and contract details
Bachelor's degree preferred
Proficiency working with Salesforce or equivalent support/help desk software preferred, but not required
Strong intellectual curiosity and drive to solve problems
Excellent time management , highly organised and prioritization necessary to balance all responsibilities
Possess grit and can adapt to changes quickly
Adaptable to change and ability to change tasks quickly with maintaining attention to detail
Excellent phone presence , screen navigation and written communications skills.