Opportunity brief
Equinix is hiring for the role of Data Center Customer Operations III!
Responsibilities of the Candidate:
- Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times - Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of nonstandard procedure requests - Ensures adherence to commit times within standard operating procedures - Maintains detailed written records of all work activity - Updates local asset databases and other systems - Rack and stack semi-routine customer equipment tickets - Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include:
- fiber trays, ladder racks, customer equipment and cabinets - semi-basic cage installs for mesh and overhead cable trays - performs tape changes and standard operating back-up changes
- Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing) - Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intrabuilding cross connects - Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision - Supports semi-routine standard operating testing and standard operating installations of customer assets - Supports standard operating procedures of layer 1 cross-connect certification testing - May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision - Supports the operations and security personnel team for breaks or other activities, when necessary - Supports standard operating procedural tasks provides back-up assistance to team members when necessary - Supports customer satisfaction with timely adherence to following semi-routine execution order requirements - Delivers a high level of service and an excellent customer experience when interfacing with customers - Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines - Supports customers on-site by through access control and escorting services - Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision - Supports vendors on projects - Supports physical customer audits - Completes all assigned training in a timely manner - May provide support to new hires
Requirements:
- Typically requires a high school diploma and 1-2 years of equivalent work experience - Complimentary pickup and drop facility from the nearest metro/railway station (subject to management policy and discretion)