Opportunity brief
EduBridgeX Global is hiring for Front Office Telecaller
About the Company
EduBridgeX Global is seeking a confident and service-oriented Front Office Telecaller to support daily customer communication and front-desk coordination in Greater Noida. The role offers an opportunity to work in a professional environment where clear communication, responsiveness, and a positive candidate and customer experience are highly valued.
Responsibilities
- Handle inbound and outbound calls professionally and courteously.
- Respond to enquiries, explain relevant information clearly, and guide callers to the appropriate team or service.
- Maintain accurate call records, follow up on leads, and share updates with internal stakeholders.
- Coordinate front-office communication, receive visitors when required, and help ensure smooth day-to-day operations.
- Escalate complex questions or complaints promptly and contribute to a welcoming workplace experience.
Requirements
- Strong verbal communication and active listening skills.
- A polite, presentable, patient, and customer-focused approach.
- Basic computer knowledge and the ability to maintain simple records.
- Prior experience in telecalling, front-office operations, customer service, or a related area is useful, though relevant communication ability will also be considered.
- Experience: not specified; candidates should be dependable, organized, and comfortable speaking with different audiences.
- Industry: Customer Service and Front Office Operations.
The position is full-time and based in Greater Noida. Compensation is ₹20,000 to ₹22,000 per month, with the possibility of considering a higher offer for an exceptionally suitable candidate.