Customer Operations Analyst

Overview

Your communication skills could be the beginning of your next career move!

Are you a graduate who enjoys interacting with people, solving problems and building meaningful customer experiences? Or are you an experienced professional looking for your next opportunity in the international customer operations space?

eClerx is inviting enthusiastic, customer-focused and motivated individuals to join its US Process team at our Mohali office.

Come be part of a professional environment where learning, performance and career development go hand in hand.

Position Details

• Company: eClerx
• Job Role: Customer Operations Analyst
• Process: US International Voice Process
• Job Location: Sector 83, Mohali
• Work Mode: Work From Office
• Employment Type: Full-time
• Experience: Freshers and Experienced Candidates
• Education: Graduates only
• Shift: Rotational shifts, including night shifts, weekends and holidays
• Transportation: Company cab facility available

Key Responsibilities

• Handle inbound calls from international customers in a professional and courteous manner.
• Understand customer queries, concerns and requirements through active listening.
• Provide accurate information and effective solutions to customer issues.
• Maintain a customer-first approach and ensure a positive service experience.
• Follow company policies, standard operating procedures and quality guidelines.
• Maintain accurate records of customer interactions and resolutions.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Meet individual performance, productivity and quality targets.
• Demonstrate strong communication, problem-solving and interpersonal skills.
• Adapt to rotational shifts and changing business requirements.

Compensation & Benefits

• Competitive salary package Rs 20100 - Rs 23100
• Performance-based incentives of up to ₹7,000–₹10,000, subject to applicable eligibility and performance criteria.
• Company-provided cab facility, subject to route and company policy.
• Opportunity to work in an international process.
• Professional learning and development opportunities.
• Employee benefits as per company policy.

Salary details will be discussed during the recruitment process.

Why Join eClerx?

At eClerx, you get an opportunity to develop your professional communication skills, gain exposure to international customer operations and build valuable experience in a dynamic work environment.

Whether you're beginning your career or bringing previous experience, this could be your opportunity to take the next step.

Take the first step towards your next career opportunity with eClerx!

Location: Sector 83, Mohali

Important: Only graduates who are comfortable with rotational/night shifts and work-from-office requirements should apply.