Opportunity brief
Responsibilities:
- Own team revenue targets by converting inbound inquiries, social media leads, walk-ins, and workshop attendees into enrolled clients and package bookings.
- Conduct consultative discovery calls, studio tours, and pitches to artists, independent creators, and music enthusiasts.
- Lead high-touch negotiations, overcome price/creative objections, and close high-ticket production or recording packages.
- Coordinate closely with the performance marketing team to provide real-time feedback on lead quality, campaign targeting, and cost-per-acquisition.
- Act as the primary point of contact for clients once a deal is closed, ensuring a white-glove onboarding experience.
- Coordinate scheduling, track milestones, and manage deadlines between clients and internal studio personnel (audio engineers, producers, mixing/mastering artists).
- Handle scope management, client feedback cycles, and revision handoffs to guarantee projects are delivered on time and within agreed creative specs.
- Drive post-delivery satisfaction to secure client retention, up-sells, referral business, and recurring artist packages.
- Recruit, onboard, and manage a team of B2C sales executives and project coordinators.
- Develop standardized sales collateral, call scripts, objection-handling guides, and project management SOPs.
- Conduct regular call audits, pipeline reviews, and performance coaching to improve individual conversion benchmarks and coordination efficiency.
- Ensure strict CRM discipline across the team (tracking leads, conversion stages, payment status, and delivery schedules).
- Report weekly and monthly metrics to leadership, including sales conversion rates, CAC feedback, pipeline health, client turnaround times, and customer satisfaction scores.
Requirements:
- Coordination & Project Ownership: Proven ability to manage client deliverables, timelines, and multi-stakeholder operational workflows without dropping details.
- Team Leadership: Experience hiring, training, and running a quota-carrying sales or client operations team.
- Communication: Exceptional verbal and written communication skills in English and Hindi with the ability to connect authentically with creative artists and musicians.
- Tech Stack: Hands-on experience with CRM tools, Google Sheets/Excel etc