Opportunity brief
Responsibilities:
- Make outbound calls to prospective customers from assigned leads.
- Understand customer requirements and recommend suitable products or services.
- Qualify leads based on predefined eligibility criteria.
- Explain product features, benefits, pricing, and processes clearly.
- Follow up with interested customers and maintain regular communication.
- Schedule callbacks and coordinate with the sales or operations team when required.
- Accurately update customer interactions and lead status in the CRM.
- Meet daily call targets, lead conversion targets, and productivity KPIs.
- Handle customer objections professionally and resolve basic queries.
- Ensure compliance with company policies and regulatory guidelines during customer interactions.
Requirements:
- Strong verbal communication skills in English and Hindi. Regional language proficiency is an added advantage.
- Good listening, negotiation, and persuasion skills.
- Basic computer knowledge and familiarity with CRM systems is preferred.
- Ability to work in a target-driven environment.
- Positive attitude, patience, and customer-first approach.
- Experience in BFSI, fintech, banking, insurance, or loan sales will be preferred.
- Experience handling inbound and outbound customer calls.
- Familiarity with lead management and follow-up processes.