Opportunity brief
About Demetrius Technologies
Demetrius Technologies is seeking a dedicated Technical Support Engineer to join our team. We are committed to providing excellent service to our clients and fostering a supportive work environment.
Responsibilities
- Provide technical support to clients, addressing their inquiries and resolving issues efficiently.
- Utilize AutoCAD/CAD knowledge to assist with design-related questions and problems.
- Communicate effectively with clients to understand their needs and provide clear solutions.
- Collaborate with internal teams to escalate and resolve complex technical challenges.
- Maintain detailed records of support interactions and solutions.
Requirements
- Degree or Diploma in Civil or Mechanical Engineering.
- 0-2 years of experience in a technical support role.
- Proficiency in AutoCAD/CAD software.
- Excellent communication and interpersonal skills.