Opportunity brief
Responsibilities
- The candidate should have a basic understanding of GST (Goods and Services Tax) and TDS (Tax Deducted at Source) provisions and Tally to address client queries accurately.
- Understand the specific needs and issues of corporate clients regarding Tally ERP, GST, and TDS.
- Assist clients and troubleshoot errors to make operations run more smoothly.
- Maintain detailed records of client interactions, issues reported, and resolutions provided for future reference and quality assurance.
- Regularly monitor and evaluate the performance of the voice support team to ensure high standards of customer service and support are maintained.
- Stay updated with the latest changes in GST and TDS provisions and Tally ERP updates to provide accurate and current information to clients.
- Implement a feedback mechanism to gather client feedback on the support provided, using this data to improve services continuously.
Requirements
- Candidates should be from a commerce background.
- Candidates should speak Hindi fluently.