Responsibilities of the Candidate:

Executes established benefits processes and seeks guidance from Sr. Analysts.
Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery)
Triages intermediate system issues to confirm adherence to requirements.
Performs peer review on work completed by other peers.
Interfaces with external client contacts to resolve day-to-day benefit questions.
Reviews benefit reports, determines action required and gives direction to team members.
Identifies system and process enhancements to improve process efficiencies.
Mentors and coaches junior members.
Performs other duties as assigned.
Complies with all policies and standards.

Requirements:

Requires formal education and relevant expertise in a professional, sales, or technical area.
Performs technical-based activities.
Contributes to and manages projects.
Uses deductive reasoning to solve problems and make recommendations.
Interfaces with and influences key stakeholders.
Leverages previous knowledge and expertise to achieve results.
Ability to complete work self-guided.
College or university degree required.