Opportunity brief
The role typically involves working various shifts to support customers in a 24/7 roster-based model within an office environment
Job Title: Managed Service Representative
Location: Mumbai, Maharashtra
Experience: 2-3 Years
Working Days: 6 Days a Week
Job Type: Full-Time
---
Job Description:
We are seeking enthusiastic and customer-focused individuals for the role of Service desk Support Executive. The ideal candidate should possess excellent communication skills and be proficient in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil. The position is based in Mumbai and involves interacting with customers to resolve their queries and provide exceptional support. ---
Key Responsibilities:
- Handle inbound and outbound customer service calls in multiple languages.
- Address customer inquiries, concerns, and complaints professionally and efficiently.
- Provide product/service information to customers.
- Resolve customer issues and escalate complex cases to the appropriate departments.
- Maintain accurate records of customer interactions and transactions.
- Adhere to company policies and procedures while delivering excellent customer service.
---
Key Skills & Qualifications:
- Proficiency in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil (both spoken and written).
- Strong communication and interpersonal skills.
- Ability to manage and resolve conflicts.
- High level of patience and problem-solving ability.
- Basic computer skills for handling CRM systems and software.
- Prior experience in customer support or call centres is a plus but not mandatory.
---
Educational Qualification:
· Graduation with a degree is a must. ---
Salary:
· Competitive salary based on experience. ---
Working Hours:
· Rotational shifts, including weekends and public holidays. ---
Benefits:
- Health insurance and performance-based incentives.
- Training and development opportunities for career growth.
--- If you have excellent communication skills and can handle customer queries in multiple languages, we would love to hear from you!